Refund policy

REFUND & EXCHANGE POLICY

Effective Date: September 22, 2026

At Jaipurilibaas, we are committed to providing quality ethnic wear and a seamless shopping experience. To maintain product hygiene and quality standards, we do not offer returns or refunds on delivered orders. We provide exchanges only under the terms and conditions mentioned below.

1. EXCHANGE WINDOW

Exchange requests must be raised within 3 days (72 hours) from the date of delivery.

Requests received after the 72-hour exchange window will not be accepted.

2. ELIGIBLE EXCHANGE REASONS

Exchanges are accepted only for the following reasons:

  • Size issues

  • Wrong product received

  • Damaged or defective product received

All exchange requests are subject to product availability and verification by our team.

3. EXCHANGE ELIGIBILITY

To qualify for an exchange, the following conditions must be met:

  • The product must be unused, unworn, and unwashed.

  • All original tags, packaging, and invoice must be intact.

  • The product must be returned in its original condition.

  • Only one exchange is permitted per order.

  • Products received through an exchange cannot be exchanged again.

Products that do not meet these conditions will not be eligible for an exchange.

4. EXCHANGE SHIPPING CHARGES

Customers are responsible for the applicable exchange logistics charges.

These charges may include:

  • Reverse pickup or return shipping charges.

  • Shipping charges for delivering the exchanged product.

Our customer support team will communicate the applicable charges before processing the exchange request.

5. HOW TO REQUEST AN EXCHANGE

To initiate an exchange, please email our customer support team within 3 days of receiving your order.

Please provide the following details:

  • Order ID

  • Registered mobile number

  • Reason for exchange

  • Clear photographs of the product, where applicable

For damaged, defective, or incorrect products, an unboxing video may be requested for verification.

Once your request is reviewed and approved, our team will guide you through the exchange process.

6. REVERSE PICKUP

Reverse pickup will be arranged wherever courier services are available.

If reverse pickup is unavailable at your location, you may be required to self-ship the product to the address provided by our customer support team.

We recommend using a reliable courier service with tracking facilities.

Applicable exchange logistics charges will be borne by the customer.

7. REFUND POLICY

Jaipurilibaas does not offer refunds or returns for delivered orders due to a change of mind, incorrect size selection, or personal preference.

We do not provide cash refunds or store credit for such requests.

However, if an order is cancelled before dispatch and payment has already been made, the applicable refund will be processed to the original payment method.

In cases involving damaged, defective, incorrect, or undelivered orders, please contact our customer support team for assistance and resolution in accordance with applicable laws.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

8. ORDER CANCELLATION

Orders can be cancelled only before dispatch.

Once an order has been shipped, cancellation requests will not be accepted under our standard cancellation policy.

For prepaid orders successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method.

Refund processing times may vary depending on the payment provider and bank.

9. NON-EXCHANGEABLE PRODUCTS

The following products are not eligible for exchange:

  • Used, washed, or worn products.

  • Products without original tags or packaging.

  • Products damaged due to customer misuse.

  • Customized or altered products.

  • Products purchased during clearance or final sale, except where applicable law requires otherwise.

  • Exchange requests raised after 72 hours of delivery.

10. POLICY MODIFICATIONS

Jaipurilibaas reserves the right to update or modify this Refund & Exchange Policy from time to time.

Any changes will be published on this page and will become effective upon publication, subject to applicable laws.

Customers are encouraged to review this policy before placing an order.

11. CONTACT US

For refund, cancellation, or exchange-related assistance, please contact us:

Business Name: Jaipurilibaas
Website: jaipurilibaas.com
Email: jaipurilibaas7817@gmail.com

Please mention your order ID in all communication to help us resolve your request efficiently.